“The Sales Representative was very informative, helpful, and patient with me since I had so many questions about the way your company works.  She was also very personable and seemed to be very educated with her job.  I had actually called another company that does the same type of work that you do.  I did not realize that the company I called was not yours until the lady that I spoke with was not very informative or patient or helpful.  I hung up with that company and actually looked up the number to your company.  I had called you guys before when I was considering this type of service and was treated with respect and kindness.  It actually helped in the decision to enroll for this type of service when your Sales Representative got my message, called me back, and answered each and every one of my many questions.”

Lea    

Port Orchard, Washington

 “Thank you so much.  I enjoyed speaking with you and I appreciate your professional and courteous attitude. Not only were you informative, but, you also have a pleasant personality.  So many employees today sound liked trained robots.  You know they could care less if you were a customer or not.  Too bad all the companies I do business with do not have employees like you.  Again, thank you for a pleasant experience.  I look forward to saving a hundred thousand dollars. I’m sure my family will find a way to spend it quickly.  Have a great day.”

Billy    

Franklin, Tennessee

“Dear Biweekly Program,

The Biweekly program has been a lifesaver for me.  As a person who struggles to manage money, the Biweekly program does it for me.  For 2 years, straight, all my mortgage payments have been on time.  And the best part is I’ve been able to make over $1000.00 in principal payments that would never have happened otherwise.  Thank you, Biweekly Program.”

Sean      

Dayton, Ohio

“Thank you very much for all of your help in establishing my account.  I really appreciate your attention to detail and show of concern for me as a client.  Good luck in the future. It’s been a pleasure working with you.”

Gerald   

Clarksville, Tennessee

“Thank you very much.  I really enjoyed talking with you, also.  It is always nice to know that people are human and caring.  Good luck in all you do!”

Vicki   

West Fargo, North Dakota

“Thanks a lot for your excellent service, detailed information, and all the help in the set up process.”

Amar   

Edison, New Jersey

“Thanks for your assistance. I appreciate it.”

Miguel   

Pembroke Pines, Florida

            “I wanted to thank you very much, for all of your help setting this huge savings up for my family and me.  I am still amazed as to how simple this is and how much savings this will be.  I can’t express enough gratitude for all of your help, yesterday.  I am also in the Public Services business and wanted to thank you, more so, for such professionalism and personal attention that you have offered me.”

Ernie   

Colton, California

            “It was my pleasure speaking with you.  Thank you for your help.  I pray that your future will be bright.”

Nilda   

Yonkers, New York

            “We just recently closed a second loan and signed up to use your company’s Biweekly program.  In February, 2005, we refinanced our 1st mortgage and I called Nationwide Biweekly Administration to just get information and find out how the program worked.  The Sales Representative was an absolute joy.  She demonstrated such a professional, yet friendly and informative character.  Mainly because of your representative’s attitude and professional courtesy, we returned a few weeks ago with a second mortgage.  I, of course, experienced much of the same gentle, kind, helpful character.  If more companies had employees with these qualities, what better places these would be to do business with.  If I run across any family or friends with similar needs, I would not hesitate to give them your number.”

Kathleen   

Columbus, Ohio

            “I wanted to send you a thank you note for working with me on this account.  I am in the customer service industry and it is rare to come across someone so nice over the phone.  You make this very pleasurable and fun.”

Shirley 

Melbourne, Florida

            “Your Representative went above and beyond the call of duty for me, and I greatly appreciate it.”

Kari  

Egan, Minnesota

            “Thanks for all your help”

Catherine

Homestead, Florida            

"The sales representative I spoke with did an outstanding job in taking my information to enroll in the biweekly program.  She had a superb telephone manner and was very friendly and most professional.  This representative is a great asset for your company.  I wish all representatives I deal will were like her.  She possesses enthusiasm, good manners and is pleasant to talk with.  She truly cares about her job, your company, and the customer."

Bill

Herndon, Virginia 

          "The Sales Representative that I spoke with was a sweetheart and she did a great job on Customer Service.  She made me feel as if I were enrolling into the program rather than placing it on hold."

Joseph

Plainview, NY

            "I would like to thank you for the assistance your company provided me.  I have only been using the biweekly program since December 2005.  After receiving an increase in my homeowners insurance and taxes, I increased the amount to withdraw from my account.  Unfortunately, it did not reach my lender as planned.  Your Customer Service Representative researched my correspondences and provided me a detailed account of activities related to my situation.  I wanted to personally thank you for doing such an excellent job.  Your customer service skills are great.  I will recommend Nationwide Biweekly Administration to friends and family in the future.  Again, thank you."

Daryl

Lithonia, GA

          "I had the pleasure of speaking with one of your service representatives today to resolve a returned check matter for my mortgage. I wanted to let you know how helpful, attentive, and courteous she was in handling the matter. She had to place me on hold for a period of time and actually returned to me several times to make sure that I didn’t think that she had forgotten me. She did her research and was able to figure out and explain to me what had transpired with my mortgage company returning a check which should have been applied to my principal. The lender thought it was a partial payment of May’s 2006 mortgage payment and returned to me. Their letter didn’t even explain why it was being returned but the NBA rep figured it out and was able to clarify the situation with me. She also explained how I should resolve it and helped me compose a letter that I will send the lender with the original check your company issued.
She treated me very kindly and was patient with my questions. She is a big asset to your company. I also have to say that I’ve always been treated exceptionally well by all the other Nationwide Biweekly representatives that I’ve talked to in the past. It really is important to your customers, or at least to me, to be extended such courtesy and professionalism. Thanks Guys!"

Salvatore

Nutley, NJ

           "Everyone at NBA is absolutely wonderful. The representative I spoke with was fantastic. I have Customer Service experience and she is the best representative that I have ever dealt with. NBA is a God-Send. Thank you, again."

Patricia

Lebanon, OR

 

           "I called Nationwide Biweekly Administration this morning to learn about the services and to enroll in the program. The Sales Representative I spoke with was very helpful and informative. She was able to fully answer all the questions that I asked, and help to make a fully informed decision about the program. As a result, I enrolled with NBA.

The Sales Representative that I spoke with is a great asset to your organization. She is patient with people (like me) who want to have all the answers before making a decision; she is knowledgeable about the product; and she has a talent for quickly building a good company/client relationship. Most important, to me at least, is that she is “real.” Almost all of the customer service rep’s that I talk to in my daily life churn out syrupy platitudes with no feeling in them at all. She has a strong belief in the program she is selling, and she has a great ability to communicate genuine sincerity to her customers.

What a pleasure to work with a company who hires people like this. Thanks."

Maurice

Gresham, OR

 

          "The Sales Representative that I spoke with is an outstanding employee. She gave me great service. I think that NBA is wonderful because they really educated me about the biweekly program. Thank you."

Khang

Leesburg, VA

 

           "I must admit that when I made this phone call today seeking information about the biweekly program, I was expecting the worse. I assumed that it would be complicated and expensive. Working with your Sales Representative was not only an informative experience but a pleasure as well. She is knowledgeable and extremely customer service friendly. She made me comfortable with your product. Her smile came through and I believe that she is a great asset to your company. I hope she is acknowledged for the outstanding job that she is doing."

Lynn

Lakewood, CO